Finding your transaction ID

When you send crypto, the network records the payment and gives it a unique code. Depending on where you look, it might be labelled a transaction ID, a TXID, a transaction hash, or just a hash — these are four names for the same thing. It usually looks like a long unbroken run of letters and numbers, though some wallets hand you a link ending in /tx/ instead. Either one works for us.

It is simply proof that a specific payment took place. Once we have it, we can look the payment up on the public ledger and confirm it against your order.

Every order is paid to the same wallet address, so the payments themselves arrive without any label saying which order they belong to. The transaction ID is what connects yours to your order. Without it we can see that money arrived, but not who sent it.

It takes about thirty seconds to find and it is the last step of checkout. Sending the funds alone does not finish the order — submitting the ID is what moves it forward.

The payment page shows one figure and one wallet address, priced at the exchange rate we locked in when you picked your coin. Send exactly that amount. Copying the figure rather than typing it avoids rounding mistakes, and the copy button on the page exists for that reason.

The quoted amount holds for thirty minutes. If you take longer, reload the payment page and it re-prices itself at the current rate with a fresh window — your order is still there and you do not need to start again. If you already sent the old amount before the window lapsed, do not send anything further; submit the ID you have and we will pick it up from there.

In a phone or browser wallet, open the activity or history view — often a clock icon — and tap the payment you just made. The detail screen for that payment will show the transaction ID, sometimes under a label like transaction hash, sometimes behind a link that says view on explorer. Use the copy button if there is one.

If the only thing you can copy is a link that opens a page showing your payment, copy that link and send it as-is. It contains the ID we need.

If you paid from an exchange account rather than a personal wallet, the ID lives with the withdrawal rather than with your trade history. Open your account activity, find the withdrawal or send you just made, and look for an entry marked transaction ID, transaction hash, or a link out to a block explorer.

Exchanges sometimes deduct their own network fee from the amount you send rather than adding it on top, which can leave the payment slightly short of the quoted figure. If that happens, submit the ID anyway and contact support — we would rather sort out a small shortfall than have you send a second payment.

Paste the ID into the box on the payment page and submit it. You can also reach this later from your account: open Orders, choose the order, and continue to payment. That route still works if the payment window has closed, so a lapsed window is never a reason to place a second order.

Once submitted, the order moves to awaiting verification. A person on our side looks the payment up on the public ledger for the network you paid on and confirms it against your order. Verification is done by hand rather than automatically, so it is not instant. We email you once it clears.

Never send the whole payment twice. Almost every problem is recoverable from the payment that already went out, and a duplicate only creates a refund to untangle.

If you sent the wrong amount, sent the wrong coin, or used a different network than the one shown, contact support with your order code and transaction ID and we will work it out with you. The same goes for a valid ID that we cannot match to a payment. Your order code is the CO- code shown at checkout and in your order email.